Support Resources Overview Ravvio provides comprehensive support resources to help you succeed with your AI chatbot implementation, from initial setup through advanced optimization and troubleshooting.
Available Support Channels
Technical Support Direct email support with technical expertise and personalized assistance
Self-Service Resources Comprehensive documentation, tutorials, and knowledge base
Community Support User forums and community discussions for peer assistance
Educational Content Video tutorials and step-by-step instructional resources
Technical Support Email Support Access
Support Request Best Practices
Effective Communication:
Provide clear, detailed description of the issue
Include relevant account information and context
Attach screenshots or recordings when helpful
List troubleshooting steps already attempted
Specify urgency level and business impact
Information to Include:
Account email address and company name
Specific feature or functionality affected
Error messages or unexpected behavior details
Browser, device, and operating system information
Timeline of when the issue began
Priority Levels and Response Times
Free Plan Support
Community Support:
Access to community forums and user discussions
Self-service resources and documentation
Best-effort response times for email inquiries
General guidance and basic troubleshooting assistance
Pro Plan Support
Priority Support:
Guaranteed email response within 24 hours
Priority queue for technical assistance
Advanced troubleshooting and optimization help
Integration support and implementation guidance
Critical Issues
Expedited Handling:
Immediate attention for service disruptions
Escalated support for business-critical problems
Direct communication for urgent issues
Coordinated resolution for complex problems
Support Quality Standards
Response Quality Service Standards:
Knowledgeable and experienced support representatives
Comprehensive solutions rather than quick fixes
Follow-up to ensure complete problem resolution
Proactive suggestions for optimization and improvement
Customer Satisfaction Commitment to Excellence:
Customer-focused approach to problem solving
Clear communication throughout resolution process
Educational approach to prevent future issues
Continuous improvement based on feedback
Self-Service Resources Comprehensive Documentation
User Guides and Documentation
Complete Platform Coverage:
Getting started guides for new users
Feature-specific documentation and tutorials
Advanced configuration and optimization guides
Integration instructions and best practices
Troubleshooting guides and common solutions
Documentation Features:
Searchable content with topic organization
Step-by-step instructions with screenshots
Code examples and implementation samples
Regular updates reflecting platform improvements
Cross-referenced topics and related information
Technical Integration Resources:
Complete API reference and endpoint documentation
Authentication and security implementation guides
Code examples in multiple programming languages
SDK documentation and implementation guides
Webhook configuration and payload specifications
Developer Resources:
Integration testing and validation guides
Best practices for API usage and optimization
Rate limiting and error handling documentation
Sample applications and use case examples
Community contributions and third-party tools
Video Tutorials
Getting Started Videos
Introductory Content:
Account setup and initial configuration walkthrough
First agent creation and basic customization
Knowledge base setup and document upload process
Basic testing and playground usage
Feature-Specific Tutorials
Detailed Instruction Videos:
System prompt optimization and configuration
Advanced knowledge base management techniques
Integration setup for different website platforms
Lead capture configuration and optimization
Analytics interpretation and performance optimization
Advanced Training
Expert-Level Content:
Complex integration scenarios and solutions
Performance optimization and troubleshooting
Enterprise features and advanced configuration
Custom development and API integration
FAQ Section
Common Questions Frequently Asked Topics:
Account setup and billing questions
Feature functionality and capabilities
Integration troubleshooting and solutions
Performance optimization and best practices
Quick Solutions Instant Answers:
Step-by-step solutions for common issues
Configuration tips and optimization suggestions
Troubleshooting checklists and diagnostics
Links to relevant documentation and resources
User Forums and Discussions
Community Platform Features
Knowledge Sharing
User-Generated Content
Community Contributions:
Implementation tutorials and how-to guides
Configuration templates and best practice examples
Integration code samples and troubleshooting solutions
Performance optimization tips and strategies
Experience Sharing
Real-World Insights:
Case studies and success stories from actual users
Lessons learned and common pitfall avoidance
Industry-specific implementation approaches
Creative use cases and innovative applications
Collaborative Problem Solving
Community Support:
Group troubleshooting and solution development
Peer review of configurations and implementations
Collaborative testing and validation
Shared resources and tool recommendations
Feature Requests and Enhancement Process Request Submission and Review
Feature Requests Enhancement Process:
Regular review and consideration of all requests
User impact assessment and priority evaluation
Technical feasibility analysis and planning
Community voting and feedback integration
Implementation Timeline Development Planning:
Quarterly roadmap reviews and updates
Beta testing programs for new features
User feedback integration and iteration
Feature rollout and adoption tracking
Response Times by Plan
Community-Based Support:
Best-effort response times for general inquiries
Access to comprehensive self-service resources
Community forum participation and peer support
Basic troubleshooting and guidance assistance
Support Limitations:
No guaranteed response times for email support
Limited to general guidance and basic assistance
Priority given to paid plan subscribers
Complex issues may require plan upgrade
Priority Support Benefits:
Guaranteed response within 24 hours for all inquiries
Priority queue for technical support requests
Advanced troubleshooting and optimization assistance
Direct access to technical experts and specialists
Enhanced Service Level:
Proactive monitoring and issue prevention
Performance optimization and best practice guidance
Integration support and implementation assistance
Regular check-ins and success consultation
Critical Issues and Emergency Support
Issue Escalation
Urgent Problem Handling:
Immediate acknowledgment for critical issues
Escalation to senior technical team members
Coordinated resolution with all stakeholders
Regular status updates throughout resolution
Business Impact Support
Service Disruption Response:
Rapid assessment of business impact and scope
Implementation of temporary workarounds when possible
Full service restoration with minimal downtime
Post-incident review and prevention measures
Communication Protocol
Status Updates:
Initial response within 1 hour for critical issues
Progress updates every 2 hours during resolution
Complete resolution summary and lessons learned
Follow-up consultation to prevent recurrence
Support Philosophy : Our goal is to not just resolve issues, but to educate and empower users to achieve maximum success with the Ravvio platform.
Efficient Support : Use self-service resources for quick answers, and provide detailed information when contacting support to ensure faster resolution.
Emergency Issues : For business-critical problems, clearly mark your request as “URGENT” and include specific business impact details for fastest response.
