Profile Overview
Your Ravvio profile contains all account information, preferences, and security settings necessary for platform operation and personalization.Accessing Profile Settings
Navigate to your profile through:
1
Dashboard Navigation
Click your profile icon or name in the top navigation bar
2
Settings Menu
Select “Profile Settings” from the dropdown menu
3
Profile Dashboard
Access comprehensive profile management interface
Account Information Management
Personal Details
Basic Information
Name, email address, and contact details for account identification
Company Information
Business details and branding information for customization
Contact Preferences
Communication settings and notification preferences
Security Settings
Password management and authentication options
Editable Profile Fields
Personal Information
Personal Information
- Full Name: Your display name throughout the platform
- Email Address: Primary contact and login credential
- Company Name: Business name for personalization and billing
-
Phone Number: Optional contact information for support
Business Information
Business Information
- Company Website: Used for context and integration
- Industry: Helps customize AI recommendations
- Company Size: Influences feature recommendations
- Role/Title: Your position for platform personalization
Preferences
Preferences
- Time Zone: For scheduling and timestamp display
- Language: Platform language preference
- Date Format: Regional date display preferences
- Currency: For billing and pricing display
Email address changes require verification. Ensure access to both old and new email addresses before making changes.
Email Preferences
Notification Settings
Control what communications you receive from Ravvio:| Notification Type | Description | Default Setting |
|---|---|---|
| Usage Alerts | Credit consumption warnings and limits | Enabled |
| System Updates | Platform improvements and new features | Enabled |
| Lead Notifications | New lead capture alerts | Enabled |
| Billing Reminders | Payment and renewal notices | Enabled |
| Security Alerts | Account access and security notifications | Always On |
Security alerts cannot be disabled for account protection, but all other notification types can be customized.
Communication Frequency
Immediate Notifications
Immediate Notifications
- Critical security alerts
- System outages or maintenance
- Failed payment notifications
- Urgent account issues
Daily Summaries
Daily Summaries
- Lead capture reports
- Usage statistics summaries
- Performance highlights
- Scheduled maintenance notices
Weekly Reports
Weekly Reports
- Analytics summaries
- Feature usage insights
- Optimization recommendations
- Platform updates
Security Settings
Password Management
1
Current Password
Enter your existing password for security verification
2
New Password
Create a new password meeting security requirements
3
Confirm Password
Re-enter new password to prevent typing errors
4
Save Changes
Apply password change across all sessions
Authentication Options
Password Authentication
Traditional email and password login method
Google SSO
Single sign-on using Google account credentials
Managing Multiple Auth Methods
- Primary Method: Set your preferred login approach
- Backup Access: Maintain alternative login options
- Method Testing: Verify all authentication methods work properly
- Security Review: Regularly assess authentication security
Maintaining both authentication methods provides backup access and increased convenience.
Account Status Information
Subscription Details
View comprehensive account status information:
Current Plan
Current Plan
- Plan name and features
- Billing cycle and next payment
- Credit allowance and usage
- Plan change options
Usage Statistics
Usage Statistics
- Current credit consumption
- Historical usage patterns
- Remaining credit balance
- Usage trend analysis
Feature Access
Feature Access
- Available tools and capabilities
- Plan-specific limitations
- Upgrade benefits
- Feature comparison
Support Level Information
Your support level depends on subscription plan:| Plan Level | Support Features | Response Time |
|---|---|---|
| Free | Community support, documentation | Best effort |
| Pro Monthly | Priority email support, extended hours | 24 hours |
| Pro Yearly | Priority support, phone consultation | 12 hours |
Contact support at sujay@ravvio.in if you have questions about account deletion or data retention policies.
Troubleshooting Profile Issues
Common Profile Problems
Cannot Update Email
Cannot Update Email
Ensure new email address is valid and accessible for verification
Password Change Fails
Password Change Fails
Verify current password is correct and new password meets requirements
Notification Settings Not Saving
Notification Settings Not Saving
Check browser settings and try clearing cache before attempting again
Profile Picture Upload Issues
Profile Picture Upload Issues
Ensure image file is under size limit and in supported format (JPG, PNG)
Getting Profile Help
For profile-related assistance:- Email Support: sujay@ravvio.in
- Include Details: Specific error messages and steps attempted
- Response Time: Usually within 24 hours
- Account Verification: May require account verification for security