Widget Customization Overview
Ravvio provides extensive customization options to ensure your chatbot widget seamlessly integrates with your website design and provides an optimal user experience that aligns with your brand.
Customization Categories
Appearance Settings
Visual customization including colors, positioning, and sizing options
Behavioral Configuration
Functional customization for user interaction and experience optimization
Advanced Features
Enhanced capabilities including custom icons and suggested questions
Mobile Optimization
Responsive design features for optimal mobile user experience
Appearance Settings
Primary Color Configuration
Brand Color Matching
Brand Color Matching
Color Selection Options:
- Custom hex color code input for precise brand matching
- Color picker interface for easy selection
- Predefined color palette with popular choices
- Real-time preview of color changes
- Seamless integration with website design
- Enhanced brand recognition and trust
- Professional appearance and user experience
- Consistent visual identity across all touchpoints
Color Application Areas
Color Application Areas
Widget Elements Affected:
- Chat widget button and icon background
- Header and title bar coloring
- Interactive elements and buttons
- Accent colors and highlights
- Loading indicators and progress bars
- Ensure sufficient contrast for accessibility
- Consider color psychology and user emotions
- Test appearance on different background colors
- Verify visibility across various lighting conditions
Position and Placement
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Position Options
Available Placement Locations:
- Bottom-Right: Most popular, non-intrusive placement
- Bottom-Left: Alternative placement for design considerations
- Top-Right: High-visibility placement for engagement
- Top-Left: Unique positioning for specific design needs
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Placement Strategy
Positioning Considerations:
- User behavior patterns and interaction expectations
- Website layout and existing element positioning
- Mobile responsiveness and touch accessibility
- Visual hierarchy and attention management
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Responsive Behavior
Multi-Device Positioning:
- Automatic adjustment for different screen sizes
- Optimal placement for touch interfaces
- Consistent positioning across device orientations
- Accessibility compliance for all placements
Size Configuration
Size Options
Widget Dimensions:
- Small: Minimalist approach, less screen real estate
- Medium: Balanced size for most use cases
- Large: Maximum visibility and engagement
- Custom: Specific dimensions for unique requirements
Size Selection Criteria
Decision Factors:
- Target audience and user demographics
- Website design and available space
- Desired level of user engagement
- Mobile device compatibility requirements
Chat Title and Messaging
Custom Header Text
Custom Header Text
Title Configuration:
- Personalized chat window titles
- Brand-specific messaging and tone
- Clear purpose identification for users
- Multilingual support for international audiences
- “Chat with [Company Name] Support”
- “Get Instant Help”
- “Ask Our AI Assistant”
- “Sales & Support Chat”
Welcome Message Configuration
Welcome Message Configuration
First Impression Optimization:
- Engaging and friendly welcome messages
- Clear value proposition communication
- Action-oriented language to encourage interaction
- Personalization based on page context or user data
- Keep messages concise and inviting
- Include specific benefits of chatting
- Use conversational tone matching brand voice
- Test different messages for optimal engagement
Advanced Customization
Custom Icons and Avatars
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Brand-Specific Icons
Icon Customization Options:
- Upload custom chatbot avatars matching your brand
- Replace default icons with company logo or mascot
- Create consistent visual identity across all interactions
- Optimize icons for various sizes and resolutions
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Icon Design Guidelines
Design Requirements:
- Square format for optimal display across all sizes
- High resolution for crisp appearance on all devices
- Simple, recognizable design that works at small sizes
- Consistent with overall brand visual identity
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Upload and Implementation
Integration Process:
- Upload icon files through customization interface
- Preview icons in different contexts and sizes
- Test appearance across various devices and browsers
- Validate accessibility and visibility standards
Suggested Questions Setup
Question Configuration
Pre-Defined Conversation Starters:
- Industry-specific common questions
- Product or service focused inquiries
- Navigation and support assistance
- Lead generation and qualification prompts
Question Optimization
Effectiveness Strategies:
- Based on actual customer inquiry patterns
- Aligned with business objectives and goals
- Regularly updated based on performance data
- A/B tested for optimal engagement rates
Branding Control Options
Powered by Ravvio Display
Powered by Ravvio Display
Branding Visibility Control:
- Option to show or hide “Powered by Ravvio” attribution
- White-label appearance for professional presentation
- Brand consistency maintenance across all elements
- Professional appearance for customer-facing interactions
- Attribution visibility affects brand perception
- Professional appearance enhances trust and credibility
- Consistent branding improves user experience
- White-label options available for paid plans
Complete Brand Integration
Complete Brand Integration
Comprehensive Branding:
- Full customization of all visual elements
- Integration with existing website design language
- Consistent color schemes and typography
- Professional appearance matching company standards
- Seamless user experience without brand disruption
- Enhanced trust and credibility with visitors
- Professional appearance supporting business objectives
- Consistent brand experience across all touchpoints
Mobile Optimization
Responsive Design Features
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Mobile-First Approach
Optimization Priorities:
- Touch-friendly interface design and interactions
- Optimal sizing for small screens and limited space
- Fast loading and minimal resource consumption
- Intuitive navigation for mobile users
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Touch Interface Optimization
Mobile Interaction Design:
- Large enough buttons for accurate touch interaction
- Appropriate spacing between interactive elements
- Swipe gestures and mobile-native interactions
- Haptic feedback integration where appropriate
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Performance Optimization
Mobile Performance:
- Optimized loading speed for mobile networks
- Minimal data usage and bandwidth consumption
- Efficient resource management and caching
- Battery life consideration for mobile devices
Cross-Device Consistency
Unified Experience
Consistent Functionality:
- Identical features across all device types
- Seamless transition between devices
- Synchronized conversation history
- Consistent brand experience and messaging
Adaptive Interface
Device-Specific Optimization:
- Automatically adjusted layout for screen size
- Optimized interaction methods for each device
- Context-aware features and capabilities
- Performance optimization for device limitations
Advanced Configuration Options
Integration with Website Elements
CSS Customization
CSS Customization
Advanced Styling Options:
- Custom CSS injection for advanced styling
- Integration with existing website CSS frameworks
- Override default styles for unique requirements
- Animation and transition customization
- Font family and typography matching
- Border radius and shadow effects
- Animation timing and easing functions
- Custom layouts and positioning
JavaScript Integration
JavaScript Integration
Advanced Functionality:
- Custom event listeners and triggers
- Integration with existing website functionality
- Dynamic configuration based on user behavior
- Advanced analytics and tracking integration
- Show widget based on user scroll behavior
- Integrate with existing customer data
- Trigger conversations from other website elements
- Custom tracking and analytics implementation
Conditional Display Logic
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Page-Specific Customization
Contextual Configuration:
- Different settings for different page types
- Product-specific messaging and questions
- Department-specific routing and behavior
- Seasonal or promotional customization
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User-Specific Personalization
Dynamic Customization:
- Returning visitor recognition and customization
- Behavior-based interface adaptation
- Geographic location-based customization
- Time-based appearance and messaging changes
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Business Logic Integration
Advanced Conditional Logic:
- Business hours-based availability indication
- Inventory-based product inquiry handling
- Customer tier-based feature availability
- Campaign-specific messaging and offers
Testing and Validation
Customization Testing Protocol
Visual Testing
Appearance Validation:
- Cross-browser appearance consistency
- Multi-device visual verification
- Color contrast and accessibility testing
- Brand alignment and professional appearance
Functional Testing
Feature Validation:
- Interactive element functionality
- Responsive behavior verification
- Performance impact assessment
- User experience flow testing
A/B Testing for Optimization
Testing Methodology
Testing Methodology
Systematic Testing Approach:
- Define clear testing objectives and success metrics
- Create controlled test scenarios and user groups
- Implement proper measurement and tracking
- Analyze results and make data-driven decisions
- Different color schemes and visual approaches
- Various positioning and sizing options
- Alternative messaging and call-to-action text
- Different interaction patterns and behaviors
Performance Measurement
Performance Measurement
Key Performance Indicators:
- Widget interaction rates and user engagement
- Conversation completion and satisfaction rates
- Lead conversion and business impact metrics
- Technical performance and loading speed
- Regular testing cycles and continuous improvement
- Data-driven decision making and implementation
- User feedback integration and response
- Long-term performance tracking and analysis
Customization Best Practices
Design Guidelines
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Brand Consistency
Visual Harmony:
- Maintain consistent color palette with website design
- Use typography that complements existing fonts
- Ensure visual hierarchy supports user experience
- Create seamless integration with overall design language
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User Experience Optimization
UX Best Practices:
- Prioritize functionality over complex visual effects
- Ensure accessibility compliance across all customizations
- Test user interaction patterns and optimize accordingly
- Balance visibility with non-intrusive design
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Performance Considerations
Technical Optimization:
- Minimize custom code impact on page loading speed
- Optimize images and assets for web performance
- Consider mobile network limitations and constraints
- Monitor and optimize resource usage regularly
Customization Impact: All customization changes take effect immediately and are reflected in real-time on your website integration.
Testing Strategy: Always test customizations across multiple devices and browsers to ensure consistent appearance and functionality.
Performance Monitoring: Monitor your website’s performance after implementing customizations to ensure they don’t negatively impact loading speed or user experience.