​
Deployment Overview

Deploying your Ravvio AI chatbot involves a systematic process to ensure proper integration, functionality, and optimal performance on your website.

​
Deployment Process

Configuration Setup

Configure widget appearance, behavior, and integration settings

Code Generation

Generate and copy the integration code for your website

Website Integration

Install the code on your website and verify functionality

Performance Monitoring

Track visitor interactions and optimize performance

​
Step 1: Configure Widget Settings

​
Widget Appearance Configuration

​
Advanced Customization Options

1

Custom Icons and Branding

Brand Integration:
  • Upload custom chatbot avatars matching your brand
  • Configure brand-specific icons and imagery
  • Adjust branding elements for consistency
  • Control “Powered by Ravvio” display preferences
2

Mobile Optimization

Responsive Design:
  • Verify mobile-friendly appearance and functionality
  • Test touch interactions and usability
  • Ensure proper scaling across different screen sizes
  • Optimize for various mobile operating systems
3

Integration Testing

Pre-Deployment Validation:
  • Test widget functionality in preview environment
  • Verify all customization settings are applied correctly
  • Validate mobile and desktop appearance
  • Confirm lead capture and booking integrations work properly

​
Step 2: Generate Integration Code

​
Code Generation Process

JavaScript Widget Code

Recommended Method:
  • Dynamic configuration with real-time updates
  • Advanced features including popups and suggestions
  • Responsive design optimization
  • Single script tag implementation

Alternative Methods

Additional Options:
  • HTML/CSS bubble for lightweight implementation
  • Direct embed URL for iframe integration
  • Custom implementation for advanced users
  • API integration for developers

​
Code Customization

​
Step 3: Install Code on Website

​
Code Placement Requirements

1

Correct Script Placement

Critical Implementation Rule:
  • Place script before closing </body> tag
  • Never place in <head> section
  • Avoid placement inside other containers
  • Ensure proper HTML structure and syntax
Correct Implementation:
<!DOCTYPE html>
<html>
<head>
    <!-- Your website head content -->
</head>
<body>
    <!-- Your website content -->
    
    <!-- Ravvio Widget - Place before closing body tag -->
    <script src="your-ravvio-widget-script.js"></script>
</body>
</html>
2

Platform-Specific Instructions

WordPress Integration:
  • Add code to theme footer.php file
  • Use plugin for code injection if preferred
  • Ensure code loads on all relevant pages
  • Test with caching plugins enabled
Other CMS Platforms:
  • Shopify: Add to theme.liquid before closing body tag
  • Wix: Use HTML embed component in footer
  • Squarespace: Add to footer code injection
  • Custom HTML: Place directly before closing body tag
3

Multiple Page Deployment

Site-Wide Implementation:
  • Add code to global footer template
  • Ensure consistent loading across all pages
  • Test functionality on different page types
  • Verify proper behavior on mobile and desktop

​
Integration Validation

Functionality Testing

Essential Checks:
  • Widget appears correctly on website
  • Chat interface opens and responds properly
  • Lead capture forms function as expected
  • Demo booking integration works smoothly

Performance Testing

Performance Validation:
  • Page loading speed not significantly impacted
  • Widget loads quickly and responsively
  • Mobile performance meets expectations
  • No JavaScript errors in browser console

​
Step 4: Verify Functionality on Live Site

​
Comprehensive Testing Protocol

​
User Experience Validation

1

User Journey Testing

Complete Interaction Flow:
  • Simulate typical user conversations and scenarios
  • Test different entry points and conversation paths
  • Verify appropriate responses to various question types
  • Validate handoff to human support when needed
2

Conversion Testing

Lead Generation Validation:
  • Test email capture timing and messaging
  • Verify lead data collection and storage
  • Confirm integration with CRM systems
  • Validate demo booking and calendar integration
3

Performance Monitoring

Real-World Testing:
  • Monitor response times during actual usage
  • Track user engagement and interaction patterns
  • Verify system stability under normal load
  • Check for any error conditions or edge cases

​
Step 5: Monitor Performance and Track Interactions

​
Analytics and Monitoring Setup

Visitor Interaction Tracking

Key Metrics:
  • Number of widget interactions per day
  • Conversation completion rates
  • User engagement depth and session duration
  • Lead conversion rates from chat interactions

Performance Monitoring

Technical Metrics:
  • Widget loading times and responsiveness
  • Error rates and system reliability
  • Response times for user queries
  • Integration health and connectivity

​
Continuous Optimization

​
Troubleshooting Common Deployment Issues

​
Common Problems and Solutions

1

Widget Not Appearing

Troubleshooting Steps:
  • Verify script placement before closing body tag
  • Check for JavaScript errors in browser console
  • Confirm correct agent ID and configuration
  • Disable ad blockers and test again
  • Clear browser cache and reload page
2

Functionality Issues

Resolution Process:
  • Test widget in different browsers and devices
  • Verify network connectivity and API access
  • Check for conflicting JavaScript or CSS
  • Validate configuration settings and parameters
  • Review error logs and diagnostic information
3

Performance Problems

Optimization Actions:
  • Monitor page loading impact and optimize if needed
  • Check for resource conflicts or loading delays
  • Verify CDN performance and availability
  • Test under different network conditions
  • Optimize widget configuration for better performance

​
Support and Assistance

Self-Service Resources

Available Resources:
  • Comprehensive troubleshooting guides
  • Video tutorials for common scenarios
  • Community forums and user discussions
  • FAQ section with common solutions

Professional Support

Expert Assistance:
  • Email support for technical issues
  • Priority support for paid plan subscribers
  • Integration assistance and consultation
  • Custom implementation guidance
Deployment Best Practice: Always test the integration thoroughly in a staging environment before deploying to your live website to ensure everything works perfectly.
Performance Optimization: Monitor your website’s loading speed after deployment and optimize the widget configuration if you notice any performance impact.
Script Placement: Incorrect script placement is the most common cause of integration issues. Always place the Ravvio script before the closing </body> tag, never in the <head> section.