Plan Overview
Ravvio offers flexible subscription plans designed to meet the needs of businesses at every stage, from startups testing AI chatbots to enterprises requiring advanced features and high-volume usage.Available Plans
Free Plan
$0/monthPerfect for testing and small-scale deployments
- 100 AI message credits
- Basic chatbot functionality
- Community support
- Limited customization
Pro Monthly
$50/monthFull-featured plan for active businesses
- 20,000 AI message credits
- Advanced AI capabilities
- Full customization options
- Priority support
- Comprehensive analytics
Pro Yearly
$25/month (billed annually)Best value with 50% savings
- 40,000 AI message credits
- All Pro Monthly features
- Enhanced support priority
- Significant cost savings
- Annual billing ($300/year)
Plan Comparison
Feature Breakdown
| Feature | Free | Pro Monthly | Pro Yearly |
|---|---|---|---|
| AI Message Credits | 100 | 20,000 | 40,000 |
| Credit Reset | One-time | Monthly | Monthly |
| Knowledge Base | ✅ Limited | ✅ Unlimited | ✅ Unlimited |
| Custom Branding | ✅ | ✅ | ✅ |
| Lead Capture | ✅ | ✅ | ✅ |
| Analytics Dashboard | Basic | Advanced | Advanced |
| Integration Options | Basic | All Options | All Options |
| Support Level | Community | Priority Email | Priority + Phone |
| Response Time | Best Effort | 24 hours | 12 hours |
Included Features by Plan
Free Plan Features
Free Plan Features
Core Functionality:
- Basic AI chatbot creation and deployment
- Simple knowledge base with document upload
- Standard system prompt configuration
- Basic integration code generation
- Community forum support
- 100 total message credits (non-renewable)
- Limited customization options
- Basic analytics only
- Community support only
Pro Monthly Features
Pro Monthly Features
Advanced Capabilities:
- All Free plan features plus:
- 20,000 monthly renewable credits
- Advanced AI prompt generation
- Custom lead capture forms
- Calendly integration for demo booking
- Comprehensive analytics and reporting
- Priority email support with 24-hour response
- Full widget customization options
- Multiple integration methods
Pro Yearly Features
Pro Yearly Features
Premium Experience:
- All Pro Monthly features plus:
- 40,000 monthly renewable credits (2x more)
- Priority support with 12-hour response time
- Phone consultation availability
- Enhanced feature access
- 50% cost savings over monthly billing
- Annual commitment with significant value
Credit System
Understanding Credits
Credits are consumed each time your AI agent generates a response to a user message. One message = one credit.
Credit Usage Examples
| Interaction Type | Credits Used | Example |
|---|---|---|
| Simple Question | 1 credit | ”What are your hours?” |
| Complex Query | 1 credit | ”Compare your premium vs standard plans” |
| Follow-up Response | 1 credit | Each additional response in conversation |
| Lead Capture | 1 credit | Response during email collection |
Credit Management
Usage Tracking
Real-time monitoring of credit consumption with detailed analytics
Renewal Cycle
Monthly credit reset for paid plans on your billing anniversary
Usage Alerts
Automatic notifications when approaching credit limits
Overage Protection
Agent pauses when credits exhausted to prevent unexpected charges
Billing and Payment
Payment Methods
Accepted Payment Methods
Accepted Payment Methods
- Major credit cards (Visa, MasterCard, American Express)
- Debit cards from major issuers
- Digital wallets and online payment services
- Bank transfers for enterprise accounts
Billing Cycle
Billing Cycle
- Monthly Plans: Charged on the same date each month
- Annual Plans: Single charge for full year upfront
- Free Plans: No billing or payment required
- Prorated Adjustments: Fair billing for plan changes mid-cycle
Invoice and Receipts
Invoice and Receipts
- Automatic invoice generation and delivery
- Downloadable receipts available in billing dashboard
- Detailed usage reports included with invoices
- Tax calculations based on billing address
Billing Management
1
View Current Plan
Access billing dashboard to see current subscription details
2
Monitor Usage
Track credit consumption and billing cycle progress
3
Update Payment Info
Manage payment methods and billing addresses
4
Download Invoices
Access historical billing records and receipts
Plan Changes and Upgrades
Upgrading Your Plan
Immediate Upgrade
Instant access to new plan features upon upgrade confirmation
Prorated Billing
Fair billing adjustments for mid-cycle plan changes
Credit Addition
New plan credits added immediately upon upgrade
Feature Activation
Advanced features become available instantly
Downgrading Considerations
Downgrading may result in loss of advanced features and reduced credit allowances. Plan downgrades take effect at the end of your current billing cycle.
Downgrade Process
1
Review Impact
Understand which features will be affected by the downgrade
2
Backup Data
Export any data that may not be accessible in lower-tier plans
3
Schedule Change
Downgrade takes effect at the end of current billing period
4
Confirm Transition
Verify new plan limitations and adjust usage accordingly
Enterprise Solutions
Enterprise Needs
For organizations requiring advanced features beyond standard plans:High-Volume Usage
High-Volume Usage
- Custom credit allowances beyond standard limits
- Volume discounting for large credit packages
- Dedicated infrastructure for performance
- Priority processing and response times
Advanced Integration
Advanced Integration
- Custom API development and integration
- White-label solutions without Ravvio branding
- Advanced authentication and security features
- Custom reporting and analytics dashboards
Dedicated Support
Dedicated Support
- Dedicated customer success manager
- Custom training and onboarding programs
- Priority technical support with guaranteed response times
- Regular strategy and optimization consultations
Enterprise Contact
Enterprise solutions are customized based on specific requirements. Contact our team to discuss your organization’s needs and receive a tailored proposal.
Frequently Asked Questions
Can I change plans at any time?
Can I change plans at any time?
Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing, while downgrades take effect at the end of your current billing cycle.
What happens if I exceed my credit limit?
What happens if I exceed my credit limit?
Your AI agent will pause responding to new messages until you upgrade your plan or purchase additional credits. No unexpected charges will occur.
Are there any setup fees or hidden costs?
Are there any setup fees or hidden costs?
Can I cancel my subscription at any time?
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. You’ll continue to have access to paid features until the end of your current billing period.