Billing Features Overview
Ravvio’s billing system provides comprehensive tools for managing subscriptions, monitoring usage, processing payments, and handling billing operations with transparency and control.Core Billing Capabilities
Usage Monitoring
Real-time tracking of credit consumption and usage patterns
Payment Management
Secure payment processing with multiple payment method support
Subscription Controls
Complete subscription lifecycle management and billing control
Billing Transparency
Detailed billing history, invoices, and usage analytics
Usage Monitoring
Real-Time Credit Consumption Tracking
Live Usage Dashboard
Live Usage Dashboard
Real-Time Metrics:
- Current credit balance with live updates
- Credits consumed in real-time during conversations
- Usage rate indicators and consumption patterns
- Remaining credit projections based on current usage
- Progress bars showing credit utilization
- Color-coded alerts for different usage levels
- Graphical representation of daily and weekly usage
- Trend lines showing consumption patterns over time
Usage Analytics
Usage Analytics
Detailed Consumption Analysis:
- Hour-by-hour usage breakdown and patterns
- Peak usage times and traffic analysis
- Usage correlation with business activities
- Efficiency metrics and optimization opportunities
- Cost per conversation analysis
- ROI calculation based on usage and outcomes
- Usage efficiency compared to business goals
- Optimization recommendations for cost management
Monthly Usage History
1
Historical Usage Tracking
Usage Records:
- Complete monthly usage history since account creation
- Detailed breakdown of credit consumption by date
- Usage pattern analysis and trend identification
- Comparison between different months and periods
2
Usage Pattern Analysis
Trend Identification:
- Monthly usage growth and seasonality patterns
- Business activity correlation with usage spikes
- Predictive usage modeling for future planning
- Capacity planning and budget forecasting
3
Cost Management
Budget Planning:
- Historical cost analysis and budget tracking
- Usage-based cost projections and planning
- Cost optimization opportunities identification
- Budget allocation recommendations
Percentage-Based Usage Indicators
Visual Usage Metrics
Usage Visualization:
- Percentage indicators for monthly credit usage
- Visual progress bars and consumption meters
- Color-coded status indicators for usage levels
- Interactive charts for detailed usage analysis
Threshold Monitoring
Usage Alerts:
- Customizable usage threshold alerts
- Automatic notifications at 50%, 75%, and 90% usage
- Proactive warnings before credit exhaustion
- Emergency credit top-up recommendations
Predictive Usage Alerts
Smart Alert System
Smart Alert System
Intelligent Notifications:
- Machine learning-based usage prediction
- Early warning system for potential overages
- Seasonal adjustment and pattern recognition
- Business calendar integration for accurate predictions
- Customizable alert thresholds and timing
- Multiple notification channels (email, dashboard, SMS)
- Role-based alert distribution and escalation
- Snooze and acknowledgment functionality
Proactive Management
Proactive Management
Preventive Measures:
- Automatic credit top-up recommendations
- Usage optimization suggestions and guidance
- Capacity planning alerts and recommendations
- Budget variance notifications and adjustments
Payment Management
Secure Payment Processing
1
Payment Security
Security Standards:
- PCI DSS compliant payment processing
- End-to-end encryption for all transactions
- Tokenized payment information storage
- Multi-layer fraud detection and prevention
2
Payment Verification
Transaction Validation:
- Real-time payment verification and processing
- 3D Secure authentication for enhanced security
- AVS (Address Verification System) integration
- CVV verification and validation
3
Payment Confirmation
Transaction Tracking:
- Instant payment confirmation and receipts
- Transaction ID tracking and reference
- Payment status monitoring and updates
- Failed payment notification and retry options
Multiple Payment Methods
Credit Cards
Supported Cards:
- Visa, MasterCard, American Express
- Debit cards from major issuers
- International card support
- Recurring billing optimization
Digital Wallets
Modern Payment Options:
- PayPal integration and processing
- Apple Pay for mobile transactions
- Google Pay support and optimization
- Bank transfer options for enterprise accounts
Automatic Recurring Billing
Subscription Automation
Subscription Automation
Automated Billing:
- Seamless monthly and annual billing cycles
- Automatic payment method retry on failures
- Grace period management for failed payments
- Automatic suspension and reactivation procedures
- Optimal billing date selection and management
- Proration handling for mid-cycle changes
- Currency conversion and international billing
- Tax calculation and compliance management
Payment Retry Logic
Payment Retry Logic
Failed Payment Handling:
- Intelligent retry scheduling for declined payments
- Multiple payment method fallback options
- Dunning management and customer communication
- Account status management during payment issues
- Automated payment recovery workflows
- Grace period notifications and reminders
- Service suspension and restoration protocols
- Customer support escalation procedures
Payment History and Receipts
1
Transaction History
Complete Payment Records:
- Chronological list of all payments and transactions
- Detailed transaction information and metadata
- Payment method and billing address history
- Refund and adjustment tracking and documentation
2
Receipt Management
Documentation and Records:
- Automatic receipt generation and delivery
- Downloadable PDF receipts for accounting
- Email receipt delivery and archive
- Tax documentation and compliance support
3
Billing Statements
Comprehensive Billing:
- Detailed monthly billing statements
- Usage breakdown and cost analysis
- Tax calculations and jurisdictional compliance
- Account balance and credit information
Subscription Controls
Plan Upgrades and Downgrades
Plan Changes
Flexible Transitions:
- Instant plan upgrades with immediate benefit access
- Scheduled downgrades at end of billing cycle
- Prorated billing adjustments for mid-cycle changes
- Feature access management during transitions
Change Management
Transition Support:
- Plan comparison tools and recommendation engine
- Impact analysis for plan changes
- Migration assistance and data preservation
- Rollback options for unsatisfactory changes
Subscription Cancellation
Cancellation Process
Cancellation Process
User-Friendly Cancellation:
- Simple self-service cancellation interface
- Retention offers and alternative solutions
- Cancellation confirmation and documentation
- End-of-service timeline and data retention
- Immediate cancellation with refund calculation
- End-of-billing-cycle cancellation
- Pause subscription for temporary breaks
- Downgrade to free plan as alternative
Post-Cancellation Management
Post-Cancellation Management
Account Transition:
- Data export and backup options before cancellation
- Service access during remaining paid period
- Account reactivation procedures and policies
- Win-back campaigns and re-engagement efforts
- Data retention policy and timeline
- User data deletion and privacy compliance
- Export assistance and data portability
- Account archive and historical record keeping
Renewal Management
1
Automatic Renewals
Seamless Continuity:
- Automatic subscription renewal processing
- Renewal confirmation and notification
- Payment method validation before renewal
- Renewal failure handling and customer notification
2
Renewal Notifications
Proactive Communication:
- Advance renewal notifications and reminders
- Payment method expiration alerts
- Renewal amount and billing date confirmation
- Options to modify or cancel before renewal
3
Renewal Optimization
Customer Experience:
- Renewal incentives and loyalty programs
- Usage-based renewal recommendations
- Plan optimization suggestions at renewal
- Customer success check-ins and support
Prorated Billing Adjustments
Fair Billing
Accurate Calculations:
- Precise daily proration for plan changes
- Credit adjustments for downgrades
- Immediate charges for upgrades
- Transparent calculation methodology
Billing Transparency
Clear Communication:
- Detailed explanation of proration calculations
- Preview of billing changes before confirmation
- Itemized billing statements with adjustments
- Customer service support for billing questions
Advanced Billing Features
Multi-Currency Support
International Billing
International Billing
Global Payment Support:
- Multi-currency pricing and billing
- Real-time currency conversion and rates
- Local payment method support by region
- Regulatory compliance for international transactions
- Automatic currency detection based on location
- Manual currency selection and preferences
- Currency conversion history and tracking
- Exchange rate transparency and documentation
Tax Compliance
Tax Compliance
International Tax Management:
- Automatic tax calculation by jurisdiction
- VAT, GST, and sales tax compliance
- Tax exemption handling and documentation
- Regulatory reporting and compliance support
- Tax-compliant invoices and receipts
- Tax identification number management
- Audit trail for tax compliance
- Regional tax law adherence and updates
Enterprise Billing Features
1
Custom Billing Cycles
Enterprise Flexibility:
- Custom billing frequencies and cycles
- Consolidated billing for multiple accounts
- Purchase order and invoice-based billing
- Net terms and credit arrangements
2
Billing Administration
Administrative Controls:
- Multi-user billing access and permissions
- Billing contact management and delegation
- Approval workflows for billing changes
- Budget controls and spending limits
3
Integration Capabilities
System Integration:
- ERP and accounting system integration
- API access for billing data and automation
- Custom reporting and analytics
- Third-party billing platform integration
Usage-Based Billing
Flexible Pricing
Scalable Costs:
- Pay-per-use pricing models
- Volume discounts and tier pricing
- Usage caps and budget controls
- Predictable billing with usage forecasting
Cost Optimization
Smart Spending:
- Usage optimization recommendations
- Cost analysis and efficiency reporting
- Budget alerts and spending notifications
- Resource allocation and planning tools
Billing Support and Assistance
Customer Support
Billing Inquiries
Billing Inquiries
Dedicated Support:
- Specialized billing support team
- Priority handling for billing and payment issues
- Multi-channel support (email, chat, phone)
- Escalation procedures for complex billing matters
- Rapid response times for billing emergencies
- Dispute resolution and investigation procedures
- Payment failure troubleshooting and assistance
- Account restoration and service continuity
Self-Service Resources
Self-Service Resources
Customer Empowerment:
- Comprehensive billing FAQ and knowledge base
- Video tutorials for billing management
- Interactive billing calculators and tools
- Community forums for billing discussions
- Billing policy and terms documentation
- Payment method setup guides
- Troubleshooting guides for common issues
- Best practices for billing management
Billing Analytics and Reporting
1
Financial Reporting
Business Intelligence:
- Detailed cost analysis and spending reports
- ROI calculation and value demonstration
- Budget variance analysis and forecasting
- Cost center allocation and departmental billing
2
Usage Analytics
Operational Insights:
- Usage patterns and optimization opportunities
- Cost per interaction and efficiency metrics
- Resource utilization and capacity planning
- Performance correlation with business outcomes
3
Predictive Analytics
Future Planning:
- Usage forecasting and budget planning
- Growth projection and scaling requirements
- Cost optimization recommendations
- Strategic planning and investment guidance
Billing Transparency: All billing features are designed with transparency in mind, providing clear information about charges, usage, and payment processing.
Usage Monitoring: Regularly monitor your usage patterns and set up alerts to avoid unexpected charges and optimize your subscription plan.
Payment Method Updates: Keep your payment methods current to avoid service interruptions due to failed payments or expired cards.