> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravvio.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Profile Management

> Managing your account information, preferences, and security settings

## Profile Overview

Your Ravvio profile contains all account information, preferences, and security settings necessary for platform operation and personalization.

### Accessing Profile Settings

Navigate to your profile through:

<img src="https://mintcdn.com/ravvio/_L8X6ofEXB51J7A7/images/profile-access.png?fit=max&auto=format&n=_L8X6ofEXB51J7A7&q=85&s=36cd8c95f27bbe52cf9c9969acb91924" alt="Profile icon/dropdown menu in top navigation" width="307" height="212" data-path="images/profile-access.png" />

<Steps>
  <Step title="Dashboard Navigation">
    Click your profile icon or name in the top navigation bar
  </Step>

  <Step title="Settings Menu">
    Select "Profile Settings" from the dropdown menu
  </Step>

  <Step title="Profile Dashboard">
    Access comprehensive profile management interface
  </Step>
</Steps>

## Account Information Management

### Personal Details

<img src="https://mintcdn.com/ravvio/_L8X6ofEXB51J7A7/images/profile-settings-overview.png?fit=max&auto=format&n=_L8X6ofEXB51J7A7&q=85&s=7dd24aa44d73108beff6a86b59877e4c" alt="Main profile management interface" width="1480" height="827" data-path="images/profile-settings-overview.png" />

<CardGroup cols={2}>
  <Card title="Basic Information" icon="user">
    Name, email address, and contact details for account identification
  </Card>

  <Card title="Company Information" icon="building">
    Business details and branding information for customization
  </Card>

  <Card title="Contact Preferences" icon="mail">
    Communication settings and notification preferences
  </Card>

  <Card title="Security Settings" icon="shield">
    Password management and authentication options
  </Card>
</CardGroup>

### Editable Profile Fields

<AccordionGroup>
  <Accordion title="Personal Information">
    * **Full Name**: Your display name throughout the platform
    * **Email Address**: Primary contact and login credential
    * **Company Name**: Business name for personalization and billing
    * **Phone Number**: Optional contact information for support

          <img src="https://mintcdn.com/ravvio/_L8X6ofEXB51J7A7/images/personal-info-form.png?fit=max&auto=format&n=_L8X6ofEXB51J7A7&q=85&s=dbc2ec31ec65da301c09177afd1a766a" alt="Editable fields (name, email, company details)" width="1068" height="384" data-path="images/personal-info-form.png" />
  </Accordion>

  <Accordion title="Business Information">
    * **Company Website**: Used for context and integration
    * **Industry**: Helps customize AI recommendations
    * **Company Size**: Influences feature recommendations
    * **Role/Title**: Your position for platform personalization
  </Accordion>

  <Accordion title="Preferences">
    * **Time Zone**: For scheduling and timestamp display
    * **Language**: Platform language preference
    * **Date Format**: Regional date display preferences
    * **Currency**: For billing and pricing display
  </Accordion>
</AccordionGroup>

<Warning>
  Email address changes require verification. Ensure access to both old and new email addresses before making changes.
</Warning>

## Email Preferences

### Notification Settings

Control what communications you receive from Ravvio:

| Notification Type      | Description                               | Default Setting |
| ---------------------- | ----------------------------------------- | --------------- |
| **Usage Alerts**       | Credit consumption warnings and limits    | Enabled         |
| **System Updates**     | Platform improvements and new features    | Enabled         |
| **Lead Notifications** | New lead capture alerts                   | Enabled         |
| **Billing Reminders**  | Payment and renewal notices               | Enabled         |
| **Security Alerts**    | Account access and security notifications | Always On       |

<Note>
  Security alerts cannot be disabled for account protection, but all other notification types can be customized.
</Note>

### Communication Frequency

<AccordionGroup>
  <Accordion title="Immediate Notifications">
    * Critical security alerts
    * System outages or maintenance
    * Failed payment notifications
    * Urgent account issues
  </Accordion>

  <Accordion title="Daily Summaries">
    * Lead capture reports
    * Usage statistics summaries
    * Performance highlights
    * Scheduled maintenance notices
  </Accordion>

  <Accordion title="Weekly Reports">
    * Analytics summaries
    * Feature usage insights
    * Optimization recommendations
    * Platform updates
  </Accordion>
</AccordionGroup>

## Security Settings

### Password Management

<Steps>
  <Step title="Current Password">
    Enter your existing password for security verification
  </Step>

  <Step title="New Password">
    Create a new password meeting security requirements
  </Step>

  <Step title="Confirm Password">
    Re-enter new password to prevent typing errors
  </Step>

  <Step title="Save Changes">
    Apply password change across all sessions
  </Step>
</Steps>

### Authentication Options

<CardGroup cols={2}>
  <Card title="Password Authentication" icon="key">
    Traditional email and password login method
  </Card>

  <Card title="Google SSO" icon="chrome">
    Single sign-on using Google account credentials
  </Card>
</CardGroup>

#### Managing Multiple Auth Methods

* **Primary Method**: Set your preferred login approach
* **Backup Access**: Maintain alternative login options
* **Method Testing**: Verify all authentication methods work properly
* **Security Review**: Regularly assess authentication security

<Tip>
  Maintaining both authentication methods provides backup access and increased convenience.
</Tip>

## Account Status Information

### Subscription Details

View comprehensive account status information:

<img src="https://mintcdn.com/ravvio/_L8X6ofEXB51J7A7/images/account-status.png?fit=max&auto=format&n=_L8X6ofEXB51J7A7&q=85&s=86a603013d593514e22c5eea5199afd3" alt="Subscription details and usage statistics" width="1463" height="822" data-path="images/account-status.png" />

<AccordionGroup>
  <Accordion title="Current Plan">
    * Plan name and features
    * Billing cycle and next payment
    * Credit allowance and usage
    * Plan change options
  </Accordion>

  <Accordion title="Usage Statistics">
    * Current credit consumption
    * Historical usage patterns
    * Remaining credit balance
    * Usage trend analysis
  </Accordion>

  <Accordion title="Feature Access">
    * Available tools and capabilities
    * Plan-specific limitations
    * Upgrade benefits
    * Feature comparison
  </Accordion>
</AccordionGroup>

### Support Level Information

Your support level depends on subscription plan:

| Plan Level      | Support Features                       | Response Time |
| --------------- | -------------------------------------- | ------------- |
| **Free**        | Community support, documentation       | Best effort   |
| **Pro Monthly** | Priority email support, extended hours | 24 hours      |
| **Pro Yearly**  | Priority support, phone consultation   | 12 hours      |

<Note>
  Contact support at [sujay@ravvio.in](mailto:sujay@ravvio.in) if you have questions about account deletion or data retention policies.
</Note>

## Troubleshooting Profile Issues

### Common Profile Problems

<AccordionGroup>
  <Accordion title="Cannot Update Email">
    Ensure new email address is valid and accessible for verification
  </Accordion>

  <Accordion title="Password Change Fails">
    Verify current password is correct and new password meets requirements
  </Accordion>

  <Accordion title="Notification Settings Not Saving">
    Check browser settings and try clearing cache before attempting again
  </Accordion>

  <Accordion title="Profile Picture Upload Issues">
    Ensure image file is under size limit and in supported format (JPG, PNG)
  </Accordion>
</AccordionGroup>

### Getting Profile Help

For profile-related assistance:

* **Email Support**: [sujay@ravvio.in](mailto:sujay@ravvio.in)
* **Include Details**: Specific error messages and steps attempted
* **Response Time**: Usually within 24 hours
* **Account Verification**: May require account verification for security