> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ravvio.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription Plans

> Overview of Ravvio subscription plans and pricing options

## Plan Overview

Ravvio offers flexible subscription plans designed to meet the needs of businesses at every stage, from startups testing AI chatbots to enterprises requiring advanced features and high-volume usage.

### Available Plans

<CardGroup cols={3}>
  <Card title="Free Plan" icon="gift">
    **\$0/month**

    Perfect for testing and small-scale deployments

    * 100 AI message credits
    * Basic chatbot functionality
    * Community support
    * Limited customization
  </Card>

  <Card title="Pro Monthly" icon="star">
    **\$50/month**

    Full-featured plan for active businesses

    * 20,000 AI message credits
    * Advanced AI capabilities
    * Full customization options
    * Priority support
    * Comprehensive analytics
  </Card>

  <Card title="Pro Yearly" icon="crown">
    **\$25/month** *(billed annually)*

    Best value with 50% savings

    * 40,000 AI message credits
    * All Pro Monthly features
    * Enhanced support priority
    * Significant cost savings
    * Annual billing (\$300/year)
  </Card>
</CardGroup>

## Plan Comparison

### Feature Breakdown

| Feature                 | Free        | Pro Monthly    | Pro Yearly       |
| ----------------------- | ----------- | -------------- | ---------------- |
| **AI Message Credits**  | 100         | 20,000         | 40,000           |
| **Credit Reset**        | One-time    | Monthly        | Monthly          |
| **Knowledge Base**      | ✅ Limited   | ✅ Unlimited    | ✅ Unlimited      |
| **Custom Branding**     | ✅           | ✅              | ✅                |
| **Lead Capture**        | ✅           | ✅              | ✅                |
| **Analytics Dashboard** | Basic       | Advanced       | Advanced         |
| **Integration Options** | Basic       | All Options    | All Options      |
| **Support Level**       | Community   | Priority Email | Priority + Phone |
| **Response Time**       | Best Effort | 24 hours       | 12 hours         |

### Included Features by Plan

<AccordionGroup>
  <Accordion title="Free Plan Features">
    **Core Functionality:**

    * Basic AI chatbot creation and deployment
    * Simple knowledge base with document upload
    * Standard system prompt configuration
    * Basic integration code generation
    * Community forum support

    **Limitations:**

    * 100 total message credits (non-renewable)
    * Limited customization options
    * Basic analytics only
    * Community support only
  </Accordion>

  <Accordion title="Pro Monthly Features">
    **Advanced Capabilities:**

    * All Free plan features plus:
    * 20,000 monthly renewable credits
    * Advanced AI prompt generation
    * Custom lead capture forms
    * Calendly integration for demo booking
    * Comprehensive analytics and reporting
    * Priority email support with 24-hour response
    * Full widget customization options
    * Multiple integration methods
  </Accordion>

  <Accordion title="Pro Yearly Features">
    **Premium Experience:**

    * All Pro Monthly features plus:
    * 40,000 monthly renewable credits (2x more)
    * Priority support with 12-hour response time
    * Phone consultation availability
    * Enhanced feature access
    * 50% cost savings over monthly billing
    * Annual commitment with significant value
  </Accordion>
</AccordionGroup>

## Credit System

### Understanding Credits

<Note>
  Credits are consumed each time your AI agent generates a response to a user message. One message = one credit.
</Note>

#### Credit Usage Examples

| Interaction Type       | Credits Used | Example                                  |
| ---------------------- | ------------ | ---------------------------------------- |
| **Simple Question**    | 1 credit     | "What are your hours?"                   |
| **Complex Query**      | 1 credit     | "Compare your premium vs standard plans" |
| **Follow-up Response** | 1 credit     | Each additional response in conversation |
| **Lead Capture**       | 1 credit     | Response during email collection         |

### Credit Management

<CardGroup cols={2}>
  <Card title="Usage Tracking" icon="chart-line">
    Real-time monitoring of credit consumption with detailed analytics
  </Card>

  <Card title="Renewal Cycle" icon="refresh">
    Monthly credit reset for paid plans on your billing anniversary
  </Card>

  <Card title="Usage Alerts" icon="bell">
    Automatic notifications when approaching credit limits
  </Card>

  <Card title="Overage Protection" icon="shield">
    Agent pauses when credits exhausted to prevent unexpected charges
  </Card>
</CardGroup>

## Billing and Payment

### Payment Methods

<AccordionGroup>
  <Accordion title="Accepted Payment Methods">
    * Major credit cards (Visa, MasterCard, American Express)
    * Debit cards from major issuers
    * Digital wallets and online payment services
    * Bank transfers for enterprise accounts
  </Accordion>

  <Accordion title="Billing Cycle">
    * **Monthly Plans**: Charged on the same date each month
    * **Annual Plans**: Single charge for full year upfront
    * **Free Plans**: No billing or payment required
    * **Prorated Adjustments**: Fair billing for plan changes mid-cycle
  </Accordion>

  <Accordion title="Invoice and Receipts">
    * Automatic invoice generation and delivery
    * Downloadable receipts available in billing dashboard
    * Detailed usage reports included with invoices
    * Tax calculations based on billing address
  </Accordion>
</AccordionGroup>

### Billing Management

<Steps>
  <Step title="View Current Plan">
    Access billing dashboard to see current subscription details
  </Step>

  <Step title="Monitor Usage">
    Track credit consumption and billing cycle progress
  </Step>

  <Step title="Update Payment Info">
    Manage payment methods and billing addresses
  </Step>

  <Step title="Download Invoices">
    Access historical billing records and receipts
  </Step>
</Steps>

## Plan Changes and Upgrades

### Upgrading Your Plan

<CardGroup cols={2}>
  <Card title="Immediate Upgrade" icon="arrow-up">
    Instant access to new plan features upon upgrade confirmation
  </Card>

  <Card title="Prorated Billing" icon="calculator">
    Fair billing adjustments for mid-cycle plan changes
  </Card>

  <Card title="Credit Addition" icon="plus">
    New plan credits added immediately upon upgrade
  </Card>

  <Card title="Feature Activation" icon="toggle-on">
    Advanced features become available instantly
  </Card>
</CardGroup>

### Downgrading Considerations

<Warning>
  Downgrading may result in loss of advanced features and reduced credit allowances. Plan downgrades take effect at the end of your current billing cycle.
</Warning>

#### Downgrade Process

<Steps>
  <Step title="Review Impact">
    Understand which features will be affected by the downgrade
  </Step>

  <Step title="Backup Data">
    Export any data that may not be accessible in lower-tier plans
  </Step>

  <Step title="Schedule Change">
    Downgrade takes effect at the end of current billing period
  </Step>

  <Step title="Confirm Transition">
    Verify new plan limitations and adjust usage accordingly
  </Step>
</Steps>

## Enterprise Solutions

### Enterprise Needs

For organizations requiring advanced features beyond standard plans:

<AccordionGroup>
  <Accordion title="High-Volume Usage">
    * Custom credit allowances beyond standard limits
    * Volume discounting for large credit packages
    * Dedicated infrastructure for performance
    * Priority processing and response times
  </Accordion>

  <Accordion title="Advanced Integration">
    * Custom API development and integration
    * White-label solutions without Ravvio branding
    * Advanced authentication and security features
    * Custom reporting and analytics dashboards
  </Accordion>

  <Accordion title="Dedicated Support">
    * Dedicated customer success manager
    * Custom training and onboarding programs
    * Priority technical support with guaranteed response times
    * Regular strategy and optimization consultations
  </Accordion>
</AccordionGroup>

### Enterprise Contact

<Note>
  Enterprise solutions are customized based on specific requirements. Contact our team to discuss your organization's needs and receive a tailored proposal.
</Note>

**Enterprise Sales**: Contact [sujay@ravvio.in](mailto:sujay@ravvio.in) with "Enterprise" in the subject line for custom solutions and enterprise pricing.

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="Can I change plans at any time?">
    Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing, while downgrades take effect at the end of your current billing cycle.
  </Accordion>

  <Accordion title="What happens if I exceed my credit limit?">
    Your AI agent will pause responding to new messages until you upgrade your plan or purchase additional credits. No unexpected charges will occur.
  </Accordion>

  <Accordion title="Are there any setup fees or hidden costs?">
    No, there are no setup fees, hidden costs, or additional charges beyond your chosen subscription plan and any optional credit top-ups.
  </Accordion>

  <Accordion title="Can I cancel my subscription at any time?">
    Yes, you can cancel your subscription at any time. You'll continue to have access to paid features until the end of your current billing period.
  </Accordion>
</AccordionGroup>